Shipping policy

Shipping Policy:

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

Because our products are handmade in small batches, processing times may vary slightly during periods of high demand.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are 2-7 business days after your order has shipped, depending on your location and carrier delays. Please note that delivery times are estimated and not guaranteed.

Shipping Confirmation & Tracking:

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

Damaged or Broken Items:

Our products are packaged carefully, but due to the nature of glass containers, breakage may occasionally occur during shipping.

If your order arrives damaged or broken, please contact us within 7 calendar days of delivery at sarah@bodebasics.com and include a photo of the damaged item and packaging.

We will gladly send a replacement at no additional cost. 

Refunds are not issued for items damaged during shipping.

Lost or Delayed Packages:

Bod.E Basics is not responsible for delays caused by shipping carriers or for packages marked as delivered but not received. Please contact the carrier directly for assistance.

If you believe your package is lost, contact us and we will do our best to assist.

Incorrect Shipping Information:

Please ensure that your shipping address is entered correctly at check out. Bod.E Basics is not responsible for orders shipped to incorrectly provided addresses.